Ordering & Payments

How do I place an order?

To place an order with Mark II style, simply browse our webstore here, select the desired item(s), choose quantity/size/color, and click “Add to Cart.” Once you have added all your selection to the shopping cart, Proceed to checkout, fill in your shipping details, select payment method, and confirm your order.

Is it safe to use my credit/debit card on your site?

Absolutely. Our payment partners employ industry-standard encryption to ensure your payment information remains secure and protected. they also practice world’s top payment security standards like PCI 

Do you offer bulk or wholesale discounts?

Yes, we have bulk purchase discounts available. Please reach out to our sales team for more information.

What payment methods do you accept?

We accept net banking,  major credit/debit cards (Visa, MasterCard, American Express), PayPal, UPI and sometimes offer additional methods like Apple Pay or Google Pay.

Can I modify or cancel my order after it's placed?

We aim to process orders quickly; however, you can contact our customer service team within a short window (maximum 20 hours) after placing the order to request modifications or cancellations.

Do you offer gift wrapping or special packaging for orders?

Yes, we offer gift wrapping and special packaging options, but on a fee. During the checkout process, you’ll have the option to select gift wrapping or include a personalized message for the recipient. Additional charges may apply for this service.

Shipping & Delivery

What are your shipping options and delivery times?

All free shipping offers are only available through India Post service, although we may arrange expedited shipment (such as DHL, Fedex) for an extra cost.. Delivery times vary based on the shipping method chosen and your location. Please get in touch with our sales unit, [email protected] for more details.

Do you offer international shipping?

Yes, we do offer international shipping to select countries. Shipping fees and delivery times may vary. Please check our International Shipping page for details.

Can I change the shipping address after placing an order?

If your order hasn’t been processed for shipping yet, we may be able to update the address. Contact our support team as soon as possible for assistance.

How can I track my order?

Once your order ships, you’ll receive a tracking number via a system generated email, make sure you use a correct email address while ordering. You can use this to track your package on the carrier’s website.

What if my package is lost or delayed?

If you experience delays or suspect the delivery team has problems in locating you, please contact our customer support team ([email protected]) immediately. We’ll work to resolve the issue promptly.

Can I schedule a specific delivery date or time for my order?

We do not currently provide the possibility to set particular delivery dates or times for orders. However, you may always request that your item be sent on a specified day based on your availability at the shipping address.

Returns & Exchanges

What is your return policy?

We provide a no-hassle return policy within 15 days after delivery. Conditions do apply, however, because we are dealing with sensitive fashion and lifestyle goods made of genuine leather and fabric. Returning items must be unused, in their original packaging, and come with proof of purchase. Please refer to our Returns Policy for detailed instructions.

Are there any restocking fees for returns?

Generally, we do not charge restocking fees for returns. However, certain conditions may apply. For example, if we see that a certain consumer is a chronic window shopper who returns things without a solid cause, we have complete discretion to reject the claim. Refer to our Returns Policy for more details.

How long does it take to process refunds?

Refunds are typically processed within 7-10 business days after we receive the returned item. The timeframe might vary based on your bank’s processing times.

How do I initiate a return or exchange?

To start a return or exchange, visit our Returns Center on the website or contact our support team ([email protected]). They’ll guide you through the process.

Can I return used or customized items?

Unfortunately, used or customized items are usually non-returnable unless there’s a defect or error on our part (before you start using it). Please reach out to our support team for assistance.

Do I need the original packaging to make a return or exchange?

While having the original packaging is preferred, it’s not always mandatory for processing returns or exchanges. We do recommend returning the item in its original packaging as it helps in ensuring the item’s safe transit. However, if the original packaging is not available, please ensure the item is securely packaged to prevent damage during return shipment.

Promotions & Discounts

Are there any ongoing promotions or discounts available?

Yes, we frequently offer promotions and discounts. Check our website or subscribe to our newsletter to stay updated on our latest offers.

Do you offer loyalty programs or rewards for frequent shoppers?

Yes, we have a loyalty program that rewards our frequent shoppers. Earn points for every purchase and redeem them for discounts or exclusive offers.

Can I combine multiple discounts or offers on a single purchase?

Typically, our system allows one discount or offer per purchase. Please note that some promotions may not be combinable.

How do I apply a promo code at checkout?

During checkout, there will be an option to enter your promo code. Enter the code in the designated field and click “Apply” to redeem the discount.

Are there any special offers for first-time buyers?

Occasionally, we have special offers for first-time buyers. Check our website or subscribe to our newsletter to stay informed about these offers.

Do you offer price matching if I find the same product at a lower price elsewhere?

Yes, we strive to offer competitive prices. If you find the same product available at a lower price from a legitimate competitor, please contact our customer support team. We’ll review the details and do our best to match the price if it meets our criteria for price matching.

Product Information

Can I get more details about a product's specifications or dimensions?

Certainly! Detailed product specifications including dimensions, materials used, and other relevant information are available on each product’s page. If you need further details, feel free to contact our support team.

Are the images displayed accurate representations of the products?

We make every effort to provide accurate representations of our products through images. However, slight variations in color or appearance might occur due to screen settings. Rest assured, the product you receive will meet our quality standards.

Are your products authentic/genuine?

Yes, all our products are authentic and crafted with high-quality materials. We take pride in offering genuine items that meet our strict quality standards.  We directly supervise the tanning, stitching and polish process directly. 

Do you provide care instructions for your products?

Yes, we offer care instructions for our products. You can find specific care guidelines on the product page or within the package upon delivery. For additional queries, our support team is available to assist.

Do you offer a warranty or guarantee for your products?

We stand behind the quality of our products. Many items come with a manufacturer’s warranty, and we offer our own guarantee against defects. Details about warranties can be found on the product page or by contacting our support team.

Are your products suitable for daily wear/use ?

We recognise that clients frequently want products that are suitable for both everyday usage and exceptional occasions. Our product line is intended for a variety of functions or special objectives, such as vacation, party activities, work space apparel, and so on. If you have a certain purpose or goal in mind, we can direct you to the goods that will best meet your needs.

Account & Registration

How do I create an account on your website?

Registering an account is simple. Click on the “My account” or fill-up your details during checkout and follow the prompts to provide your details. You’ll receive a confirmation email to activate your account.

Can I place an order without an account?

Absolutely. While having an account offers additional benefits, you can make purchases as a guest. However, creating an account provides access to order history and easier order tracking.

Is my personal information secure on your website?

Yes, we prioritize the security of your personal information. Our site employs encryption and follows industry-standard security protocols to safeguard your data.

What are the benefits of creating an account?

Creating an account allows you to track your orders, save multiple shipping addresses, receive exclusive offers, get loyalty points and streamline the checkout process for future purchases.

How do I reset my password?

If you’ve forgotten your password, visit the My account page and click on “Lost Your Password?” link, Follow the instructions provided to reset your password.

Why I cannot access my user portal at mark2style.com

To protect our tiny startup company, we urge our technology supplier to stop any hacking attempts or denial-of-service (DOS) assaults that come from certain users or computer networks. Most likely, you were inadvertently caught in the middle. No worries, send an email to [email protected], and we’ll check the website’s settings.

Customer care & Support

How can I contact your customer service team?

You can reach our customer service team via email at [email protected], or through the live whatsapp chat feature on our website during Indian business hours (IST 10 am to 6:30 pm). Please note that we will not be able to answer your calls over whatsapp.

Do you have a live chat option?

Yes, we offer live whatsapp chat support during our business hours for product related queries. If your query is related to an order, please email to [email protected].

How do I provide feedback or lodge a complaint?

We value your feedback! You can provide feedback or lodge a complaint by emailing us at [email protected] or contacting our customer service whatsapp chat on our website. We’ll do our best to address your concerns promptly.

What are your customer service hours?

Our customer service team is available during Monday to Friday – IST 10 am to 6:30 pm (GMT 4:30 am to 1 pm) to assist you. You can expect a response to inquiries during these hours.

Can I speak to a representative regarding product inquiries?

Absolutely. Our customer service team is well-informed about our products and will gladly assist you with any inquiries you may have.

But we need to know about your question  before we can talk to you. It is crucial that you utilize the whatsapp messaging feature on our website or send an email to [email protected]. We’ll give you a call back then. Please be aware that we usually won’t be able to continue the conversation if you call us without informing us about the question.

Do you offer assistance or guidance for product selection based on individual needs or preferences?

Yes, our customer service team is dedicated to helping you find the right products that match your specific requirements or preferences. Whether it’s recommendations based on functionality, style, or other criteria, our team is here to assist you in making informed decisions. Would you like personalized assistance in selecting products that meet your needs?

Privacy & Security

How do you protect my personal information?

We prioritize the protection of your personal information. Our website uses encryption and follows stringent security measures to safeguard your data against unauthorized access or misuse.

Is my payment information secure on your website?

Yes, your payment information is encrypted and securely processed through trusted payment gateways and banks.  These establishments are licensed and monitored by government regulators/and agencies. We do not store sensitive payment details on our servers.

What measures do you take against cyber threats or data breaches?

We employ robust security protocols and regularly update our systems to protect against cyber threats. In the event of a data breach, we have procedures in place to mitigate risks and inform affected users.

Do you share customer data with third parties?

We respect your privacy and do not sell or share your personal information with third parties for marketing purposes. However, we may share data with trusted partners (such as your phone number and address with logistics companies) for order fulfillment or services related to your purchase. 

Can I trust the security of my account and transactions?

Absolutely, we take your account security seriously. Our systems are designed to ensure the safety and integrity of your account and transactions

How do you handle my personal information if I decide to close my account?

If you choose to close your account, we prioritize the protection of your personal data. Upon account closure, we securely retain only necessary information as required by law or for legitimate business purposes. Your data is handled in accordance with our privacy policy, ensuring that your information remains protected even after account closure. Would you like more details on the data retention process after account closure?

Technical Issues

I'm experiencing trouble placing an order. What should I do?

If you encounter difficulties while placing an order, try refreshing the page or clearing your browser’s cache. a google search will tell you how to do it. If the issue persists, contact our support team for assistance.

Is your website compatible with all browsers and devices?

We strive to ensure compatibility across various browsers and devices. However, for the best experience, we recommend using the latest versions of popular browsers.

Why am I having trouble logging into my account?

Double-check your login credentials for accuracy. If you’re still unable to log in, try resetting your password or contact our support team for assistance.

The website is displaying errors. How can I resolve this?

Clear your browser’s cache and cookies or try accessing the site from a different browser or device. If the problem persists, contact our support team for further assistance.

I can't find a specific product on your site. Is it out of stock?

Products might occasionally go out of stock or be temporarily unavailable. Contact our support team for information about restocking or similar alternatives

What should I do if I forget my username or account login information?

If you forget your username or account login information, you can typically recover your account by using the “Forgot Password” or “Forgot Username” feature on the login page. This will prompt you to enter your registered email address to receive instructions on how to reset your login credentials. If you encounter any difficulties, our support team is available to assist in retrieving your account information.

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